Frequently Asked Questions

Your questions answered by trusted, local heating and plumbing experts

GOOD SERVICE STARTS WITH CLEAR COMMUNICATION

At Harvard Heating, we believe good service starts with clear communication. Our FAQ section is designed to answer common questions about boilers, heating systems, plumbing services, servicing, and repairs.

Whether you’re planning an installation, dealing with a breakdown, or just want to understand your options, you’ll find straightforward, honest answers here. If you need more detail, our experienced team is only a call away.

GET IN TOUCH

FREQUENTLY ASKED QUESTIONS

What areas do Harvard Heating cover?
We’re based in Belvedere, London, and cover surrounding areas across South East London and Kent. If you’re unsure whether we cover your location, just get in touch and we’ll be happy to confirm.
Are your engineers Gas Safe registered?
Yes. All our gas engineers are fully Gas Safe registered, so you can be confident that all gas work is carried out safely, legally, and to the highest standards.
What types of boilers do you install and repair?
We install, service, and repair a wide range of boiler makes and models, including combi, system, and regular boilers from leading manufacturers.
Do you offer boiler servicing?
Yes, we provide annual boiler servicing to keep your system running efficiently, reduce the risk of breakdowns, and help extend the life of your boiler.
Can you help if my boiler has broken down?
Absolutely. We offer prompt boiler breakdown and repair services and will always aim to diagnose and fix the issue as quickly as possible.
Do you install smart heating controls and thermostats?
Yes, we install smart thermostats and heating controls that give you better control of your heating, improve efficiency, and help reduce energy bills.
Do you carry out general plumbing work?
We do. From leaking pipes and faulty taps to hot water system issues and general plumbing repairs, our team can help with all aspects of plumbing.
Do you provide heating upgrades or new radiators?
Yes, we carry out heating system upgrades, radiator replacements, and improvements designed to heat your home more effectively and solve common cold-spot problems.
Do you work with renewable or low-carbon heating systems?
We can advise on and install low-carbon heating solutions, including heat pumps, where suitable for your property. Our sister company, Harvard Renewables, specialises in air source heat pumps.
How do I book an appointment or get a quote?
You can contact us by phone, email, or through our website to book a visit or get an instant no-obligation quote. Our friendly team will be happy to help.

WHAT OUR CUSTOMERS SAY

“Joe was absolutely amazing and went above and beyond when completing a full strip down service and replacing parts on the boiler. Very professional, extremely helpful and highly recommended. Thank you so much!”

— Kirstie, Tunbridge Wells

“Bo and his team are a credit to the industry. From the very beginning speaking to Harvard Heating was simple, and Cheryl was very helpful. Bo attended to do a site survey and was extremely helpful and answered all of our questions.”

— Nicky, Bexleyheath

“We have used Harvard Heating for over 2 years. Bo and his team are excellent to work with, always arrive when they say will and carry out the tasks efficiently. I couldn't recommend this company more.”

— Alex, London

“We recently used Harvard Heating to replace the boiler in our flat. I would thoroughly recommend the company. The work was completed swiftly and to a high standard. Really appreciated the quick response time.”

— Harry, Dartford

“ I spoke to a helpful lady Cheryl a couple of days ago who kindly arranged a Landlord gas safety certificate for one of our apartments and I am currently awaiting a date for the annual service on another one.”

— Arvinder, Belvedere

“We are so impressed with Bo and his team. Nothing is too much trouble and we have every confidence in them. They are about to do a second job for us. Would highly recommend.”

— Louise, Sevenoaks

“A 100% reliable and trustworthy team and thankfully I found them to install my new Boiler. I fully recommend them and would have no hesitation using their services again.”

— David, Beckenham

“Emergency call attended to replace a thermostat no longer in production. Harvard Heating thought out of the box, and provided a refurbished thermostat fully compatible with our 10 year old Baxi Boiler. Thanks!”

— Ross, Croydon

“We’ve been servicing our boiler with HH for almost 10 years. Bo from HH has done the whole installation (boiler, heaters, pipes) when we renovated our place 10 years ago. Couldn’t be any happier with the team - highly recommended!”

— Catalina, Lewisham

WE PARTNER WITH THE BEST

RECENT HEATING PROJECTS & BOILER INSTALLATIONS

VIEW OUR WORK

NEED HELP? GET IN TOUCH

Got a question or need to book a service? We’re here to help.

Frequently Asked Questions

GOOD SERVICE STARTS WITH CLEAR COMMUNICATION

FREQUENTLY ASKED QUESTIONS

What areas do Harvard Heating cover?

Are your engineers Gas Safe registered?

What types of boilers do you install and repair?

Do you offer boiler servicing?

Can you help if my boiler has broken down?

Do you install smart heating controls and thermostats?

Do you carry out general plumbing work?

Do you provide heating upgrades or new radiators?

Do you work with renewable or low-carbon heating systems?

How do I book an appointment or get a quote?